Terms & Conditions

Ollie Retail B.V.: based in Leiden and registered with the Chamber of Commerce under file number 92079059, trading as Ollie Retail B.V.

Website: the Website of Ollie Retail B.V., to be found on www.GoWithOllie.com and all of its subdomains.

Customer: the natural person or corporation who enters into an agreement with Ollie Retail B.V. and/or is registered on the Website.

Agreement: any arrangement or agreement between Ollie Retail B.V. and Customer of which the General Terms and Conditions are an integral part.

General Terms and Conditions: these General Terms and Conditions.

The General Terms and Conditions apply to all offers, agreements and deliveries of Ollie Retail B.V., unless explicitly agreed otherwise in writing.

If Customer in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not included in the General Terms and Conditions, such provisions will only be binding upon Ollie Retail B.V. if and in so far as Ollie Retail B.V. has accepted them in writing.

In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, Customer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

All prices posted on the Website and in other materials originating from Ollie Retail B.V. include taxes and other levies imposed by the government, unless stated otherwise on the website.

If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be displayed separately in the ordering process.

The content of the Website is composed with the greatest care. Ollie Retail B.V. cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from Ollie Retail B.V. are subject to obvious programming and typing errors.

Ollie Retail B.V. cannot be held responsible for deviations in colour that result from the quality of the colours displayed on the screen.

The Agreement will be deemed to be concluded at the moment Customer accepts the offer of Ollie Retail B.V. subject to the conditions laid down by Ollie Retail B.V.

If Customer has accepted the offer by electronic means, Ollie Retail B.V. will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, Customer will have the possibility to terminate the Agreement.

If it is found that, in accepting or otherwise entering into the Agreement, Customer has provided incorrect data, Ollie Retail B.V. will have the right to postpone the Agreement until the correct data is received.

As soon as Ollie Retail B.V. has received the order, it will send the products to Customer without delay and with due regard for the provisions of paragraph 3 of this article.

Ollie Retail B.V. is authorised to engage third parties in the fulfilment of its obligations under the Agreement.

Well ahead of the date on which the Agreement is signed, information will be posted on the Website which clearly describes the manner in which and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered within 30 days at the latest.

If Ollie Retail B.V. is unable to deliver the products within the agreed term, it will notify Customer accordingly. In that case Customer can decide either to agree to a new delivery date or to terminate the Agreement without incurring any costs.

Ollie Retail B.V. advises Customer to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. For further details, see the article about guarantee and conformity.

The risks associated with the products will transfer to Customer as soon as the products are delivered at the agreed delivery address.

If the ordered product can no longer be supplied, Ollie Retail B.V. is entitled to deliver a product which is comparable in nature and quality to the ordered product. In that case, Customer will have the right to terminate the Agreement without incurring any costs and to return the product free of charge.

This article only applies if Customer is a natural person who is not acting in his or her professional or commercial capacity. Business Customers therefore have no right of withdrawal.

Customer will have the right to dissolve the distance Agreement with Ollie Retail B.V. within 30 days after receiving the product, free of charge and without stating reasons.

The term commences on the day after the product was received by the Customer, or a third party designated by the Customer, who is not the transporting party, or:
• if the delivery of a product involves different deliveries or parts: the day on which Customer, or a third party designated by Customer, received the last delivery or the last part;
• with contracts for the regular delivery of products during a given period: the day on which Customer, or a third party designated by Customer, received the last product;
• if Customer has ordered several products: the day on which Customer, or a third party designated by Customer, received the last product.

Only the direct costs incurred for the return shipment are for Customer's account. This means that Customer will have to pay the costs of returning the product. Any shipping costs paid by Customer and the purchase price paid for the product will be refunded to Customer if the entire order is returned.

During the withdrawal period referred to in paragraph 1, Customer will treat the product and its packaging with the utmost care. Customer may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation.

Customer is only liable for the product's devaluation that is a consequence of his handling the product other than as permitted.

Customer can terminate the Agreement in accordance with paragraph 1 of this article by reporting the withdrawal (digital or in other form) to Ollie Retail B.V., within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If Ollie Retail B.V. makes it possible for Customer to declare his withdrawal via electronic/digital means, then after receiving such a declaration, Ollie Retail B.V. sends immediate confirmation of receipt.

As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 1, Customer shall return the product, or hand it over to (a representative of) Ollie Retail B.V. Customer can send the product directly to Ollie Retail B.V. without a notice of withdrawal in advance within the period as mentioned in paragraph 1. Customer must, in this case, include a written notice of withdrawal, such as the model form. Products can be returned to the following address: Ringdijk 378, 2983GS Ridderkerk, Nederland.

Any amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, and in any case within 14 days after dissolution of the Agreement. If Customer chose an expensive method of delivery in preference to the cheapest standard delivery, Ollie Retail B.V. does not have to refund the additional costs of the more expensive method. Except in cases in which Ollie Retail B.V. has offered to retrieve the product himself, he can postpone refunding until he has received the product or until Customer proves he has returned the product, depending on which occurs earlier.

Information about the applicability or non-applicability of a right of
withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.

Apart from the contractual claims for compensation under sections 9 and 10 of Title 1 of Book 6 of the Civil Code, the seller shall not be liable to the buyer for consequential or personal injury damages arising from defects relating to the safety of the purchased item (BW 6:186, BW 7:24).

Customer shall pay the amounts due to Ollie Retail B.V. in accordance with the ordering procedure and any payment methods indicated on the Website. Ollie Retail B.V. is free to offer any payment method of its choice and may change these methods at any time. In cases of payment after delivery Customer will be given a term of payment of 14 days entering on the day after delivery.

If Customer does not complete his payment obligation, he will be indebted the legal interest over the belated payment. Ollie Retail B.V. needs to remind Customer of the belated payment and Ollie Retail B.V. has to give Customer a term of 14 days to complete the payment obligation. After failing this 14 days term Ollie Retail B.V. is allowed to recover any extrajudicial debt collection costs on Customer.

This article only applies if Customer is a natural person who is not acting in his or her professional or commercial capacity. If Ollie Retail B.V. gives a separate warranty on the products then, without prejudice to the aforesaid, this applies to all types of Customers.

Ollie Retail B.V. guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, Ollie Retail B.V. also guarantees that the product is suitable for other than normal use.

An extra warranty offered by Ollie Retail B.V., manufacturer or importer shall never affect any statutory rights and claims which Customer has and may exercise under the Agreement.

If the delivered product is not in conformity with the Agreement, Customer must inform Ollie Retail B.V. within four weeks after he has discovered the defect.

If Ollie Retail B.V. deems the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded in consultation with Customer. The maximum amount of compensation is, having regard to the Article on liability, equal to the price paid by Customer for the product.

If Customer has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of Ollie Retail B.V.'s service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the General Terms and Conditions.

Ollie Retail B.V. will respond to the complaint as soon as possible, and in any case within 5 days after having received it. If it is not yet possible for Ollie Retail B.V. to formulate a substantive reaction to the complaint by that time, Ollie Retail B.V. will confirm receipt of the complaint within 5 days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to Customer's complaint.

If Customer is a natural person who is not acting in his or her professional or commercial capacity, it can file a complaint through the European Online Dispute Resolution platform, available at: http://ec.europa.eu/odr/.

Ollie Retail B.V. will process the Customer's personal details in accordance with the privacy statement, which can be found at www.gowithollie.com/privacy policy

This agreement is governed by the laws of the country of establishment of the webshop.

Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where Ollie Retail B.V. has its registered office.

If any provision set out in these General Terms and Conditions should prove to be void, this will not affect the validity of the General Terms and Conditions as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.

The term 'written' in these General Terms and Conditions also refers to communication by email and fax, provided that the sender's identity and the integrity of the email message have been sufficiently established.

Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us by email or letter.

Ollie Retail B.V.
Stokroos 38
2317ER, Leiden

Email: hello@gowithollie.com
Chamber of Commerce: 92079059
VAT: NL865876496B01